Even though it seems on their website as if they only charge you automatically if you've set up automatic payments with PayPal, they charged me automatically using just my credit card information.
I thought it would be terminated automatically after me not paying my invoice, but PSYCHE. My server expired today, and I should've cancelled yesterday. They save your credit card information seemingly without your consent. On top of this, when you buy something from a webpage and type in your credit card information, most ask you if you want them to save you credit card info, right? Again, not Shockbyte. I have NEVER experienced such ridiculously horrible support. It's completely absurd, and the fact that they have an option to pay for "fast-tracking" your ticket doesn't make it a lot better. This ticket has since been closed TWO times automatically (I guess because they can't imagine a ticket going two weeks without being resolved) and a MONTH later, they still have not replied. They have a 24-hour refund policy, so I opened a support ticket within 24 hours to ask for a refund. With other websites, you might assume the payment wouldn't go through when an error message pops up on the confirm payment page. I had selected two servers accidentally and was about to confirm my payment, when I got an error at the confirm payment page. When ordering my service, I firstly accidentaly ordered two servers. We tried contacting them about the lag and what to do about it, and got no helpful answer.īut more importantly, they WILL steal your money if they get the chance. For a 5gb with up to about 5 concurrent players, the amount of lag was completely unreasonable. I bought a 5gb Minecraft server from them a month ago, and even though the server worked, it had unproportional lag. Join us on Discord for in-depth discussions!Īs many others on this subreddit have posted about, Shockbyte is basically a scam. Users may make one promotional self-post per month about their own content.ĭirect posts to one of the subreddit megathreads when appropriate. Self-promoted links to revenue generating content are not allowed. Using your server as an example is allowed.
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